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The best way to resolve any query around refunds, returns or exchanges is to speak to one our highly trained customer service team who specialise in dealing with any queries you may have around your Superdrug Opticians order. Prescription glasses are specifically made to your personal prescription and a customer service agent will help you to resolve any queries.
You can speak to a customer service agent on 03303 801 350 from 9am - 5.30pm Monday to Friday (closed on Saturdays, Sundays & bank holidays).
Or send us an email for us to contact you
For queries out of business hours, or if it's more convenient for you to email, you can reach us on: firstname.lastname@example.org. Let us know the best contact number to call you on and we will call you back within 48 hours during office hours.
This does not affect your statutory rights.
You will need to speak to one of our customer service advisors who will assist you with your return, exchange or refund*.
While your prescription glasses have been made to your bespoke requirements, for your prescription strength, we understand that sometimes you may want to return, exchange or receive a refund* on your glasses. So if you are unhappy with them for any reason, please phone our customer service team on 03303 801 350, who will assist you, providing that the following conditions are met:
International Refunds, Returns & Exchanges
For returns from outside the UK additional condition below.
Should you want to cancel your order please contact our customer service team on 03303 801 350 as soon as you can after placing the order as the sooner you can do this will mean we can stop processing your bespoke order & issue you an immediate refund*.
*Please note, refunds are normally processed within 7 working days.