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Having problems with your vision?

If you are experiencing any problems with your vision in your new glasses the first thing to check is that you have entered your prescription correctly (if you used our online form). Double check you have all the + and - symbols correct. This is the most common error and we’re all human!

If you do need to contact us, please provide your order number and a description of the problem you are experiencing.

It would also be helpful if we could  have a copy of your prescription (you can scan and
email this to us) and details of how you obtained your Pupillary Distance (PD) measurement in order for us to deal with any problems efficiently.


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Our mission is to be our customer's favourite, up to the minute health and beauty retailer, loved for our value, choice, friendliness and fun. So, buy your prescription eyewear with Superdrug Glasses Online and you’ll be able to try on the latest on-trend looks with our virtual mirror, customise your lenses for optimum vision and rock some serious confidence knowing you’ve got great quality glasses at a brilliant price.