Searching & Researching
We are committed to safeguarding your privacy. We want to ensure your personal data is protected. The following information explains how we collect your data and what we do with it.
What data do we collect?
When you visit our website, we might collect the following data:
Our sites use 'session cookies'. These cookies are removed from your computer when you close your browser. We also use ‘persistent cookies’. These cookies stay on your computer for longer but expire after a fixed time. These can be used to store information between browsing sessions. They store information such as the items you added to your basket on your last visit, and give us information about your preferred settings.
Some cookies are set by our sites and are referred to as first party cookies. Some are set by third parties. Our sites use some third-party tools such as Facebook and Google Analytics. These third-parties may also place cookies via our websites.
How we use your information
Under Data Protection Laws and subject to your prior consent, we use your personal data in the following ways:
We may supplement the personal data you give us with information we receive from third parties or information that we hold about you. We do this to provide you with better targeted products and services, and for marketing purposes./p>
Protecting your data and other websites
We maintain physical, technical and administrative safeguards to protect your personal data against unlawful, accidental, or unauthorised access, loss, alteration, destruction or disclosure and other forms or processing that are unlawful.
Our sites may contain hyperlinks to other websites maintained by third parties. We are not responsible for the privacy policies or the content of the websites we link to. We advise that you look at the privacy statements for the websites you visit out with our sites to protect your personal data.
Opting out of our marketing emails
From time to time we may contact you for customer research purposes. We may send you details of products, promotions, services or special offers via post, email or push notification on your mobile device. We send information that may be of interest to you based on the information you’ve given to us and the previous purchases you’ve made from us.
You can unsubscribe from our communications at any time by changing your preferences in the 'My Account' section of our website. You can also unsubscribe using the ‘unsubscribe’ link at the bottom of every marketing email we send. You can also contact our support teams on email@example.com If you’d like to speak to one of the team, you can call our helpline on 03303 801 350
Sometimes we offer an 'email a friend' or 'refer a friend' service to help you to recommend our great products, offers or services to a friend. If you use this facility, please make sure you’ve obtained your friend’s consent to use their personal data. When we contact your friend we will tell them the name and email address of the person that referred them. We won’t use your friend’s information for any other purpose unless they give us their consent.
Processing and accessing your information
The Data Protection Act gives you the right to access any information we hold aboutyou. If you request access, you may be subject to a small admin fee to meet our costs in providing this information.
We may share your data or pass it to other third party companies, or other companies within the ASW Group which directly support our site administration and promotional activities. If you order a product or service from us we may share your personal data with our suppliers and other third parties to allow delivery of the products/services you’ve ordered. We may also use third parties to help us analyse and process your personal data, and to improve our products and services. Any third parties or other suppliers are not authorised to use your personal data in any other way and are required by us to implement measures that protect your data.
We may need to transfer your personal data out of the European Economic Area(EEA) to countries that don’t offer the same level of protection of your personal data as required in the EEA for administrative purposes or on a need-to-know basis for analysis. By using our services and subscribing to them, you consent to and acknowledge these potential transfers. We ensure that we place obligations on the receiving party of the data to provide a level of protection adequate to the standard as required in the EEA.
We may need to disclose your personal data if we are required to do so by warrant, subpoena, court order or by law.
We delete your personal data when there has been no activity on your account for three years.
Changes to our policy
To contact us you can write to us at:
Westgate on Sea
You can also contact our support centre on e-mail at firstname.lastname@example.org If you’d like to speak to one of the team, you can call our helpline on 03303 801 350