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Item not delivered

Most packages will arrive 4 working days from the date of dispatch.

We check all our delivery estimates and expect all dispatched orders to be delivered within our delivery estimates, it is very rare but delays can happen, we are sorry about this but this is out of our control.


If your brand spanking new glasses don’t arrive when expected, please:

  • Check if someone else at your address has accepted your package.
  • Check with a neighbour or in a safe place like a garage or porch as your package could still be there.
  • Check for an attempted delivery notification. Sometimes postal services will leave these in your letter box or on your door. Follow the instructions on that note to arrange redelivery or collection.
  • Check at your local post office as they may be holding your package, or they may have additional information about the package's location.


If you don’t have your new glasses within 15 working days, please let us know by
contacting us, so we can investigate for you.



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Our mission is to be our customer's favourite, up to the minute health and beauty retailer, loved for our value, choice, friendliness and fun. So, buy your prescription eyewear with Superdrug Glasses Online and you’ll be able to try on the latest on-trend looks with our virtual mirror, customise your lenses for optimum vision and rock some serious confidence knowing you’ve got great quality glasses at a brilliant price.