Item not delivered
Most packages will arrive 4 working days from the date of dispatch.
We check all our delivery estimates and expect all dispatched orders to be delivered within our delivery estimates, it is very rare but delays can happen, we are sorry about this but this is out of our control.
If your brand spanking new glasses don’t arrive when expected, please:
- Check if someone else at your address has accepted your package.
- Check with a neighbour or in a safe place like a garage or porch as your package could still be there.
- Check for an attempted delivery notification. Sometimes postal services will leave these in your letter box or on your door. Follow the instructions on that note to arrange redelivery or collection.
- Check at your local post office as they may be holding your package, or they may have additional information about the package's location.
If you don’t have your new glasses within 15 working days, please let us know by contacting us, so we can investigate for you.