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Our warranty

If you should have any issues with your product, please contact our customer services team via email at support@glasses.superdrug.com or by phone on 0330 333 0082 for assistance.


Designer Products

Designer products are covered by a 12-month (from date of original purchase) warranty, depending on brand. The following is covered by this warranty.

  • Delamination and/or peeling of non-prescription sun lens coating
  • Bubbles or imperfections in non-prescription lens coating
  • Premature flaking or deterioration of frame coating
  • Soldering defects of temple hinges and/or barrels
  • If we have supplied prescription lenses for a designer product, these are covered separately by our 12 month warranty


Own Brand Products

Our own products are covered by a 12 month warranty (from date of original purchase). The following is covered by this warranty.

  • Delamination and/or peeling of lens coating
  • Bubbles or imperfections in lens coating
  • Premature flaking or deterioration of frame coating or frame itself
  • Soldering defects of temple hinges and/or barrels


What is not covered by warranty

  • Normal wear and tear (scratches or pit marks on sun lenses)
  • Any damages caused by accident, abuse, neglect, shock, improper use or storage of product
  • Damage caused by chemicals (hair spray, cologne, window cleaner, alcohol, etc…)
  • Unauthorized modifications or repairs
  • Loss of eyewear



All warranty claims are subject to a case by case evaluation.



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