Our warranty
If you should have any issues with your product, please contact our customer services team via email at support@glasses.superdrug.com or by phone on 0330 333 0082 for assistance.
Designer Products
Designer products are covered by a 12-month (from date of original purchase) warranty, depending on brand. The following is covered by this warranty.
- Delamination and/or peeling of non-prescription sun lens coating
- Bubbles or imperfections in non-prescription lens coating
- Premature flaking or deterioration of frame coating
- Soldering defects of temple hinges and/or barrels
- If we have supplied prescription lenses for a designer product, these are covered separately by our 12 month warranty
Own Brand Products
Our own products are covered by a 12 month warranty (from date of original purchase). The following is covered by this warranty.
- Delamination and/or peeling of lens coating
- Bubbles or imperfections in lens coating
- Premature flaking or deterioration of frame coating or frame itself
- Soldering defects of temple hinges and/or barrels
What is not covered by warranty
- Normal wear and tear (scratches or pit marks on sun lenses)
- Any damages caused by accident, abuse, neglect, shock, improper use or storage of product
- Damage caused by chemicals (hair spray, cologne, window cleaner, alcohol, etc…)
- Unauthorized modifications or repairs
- Loss of eyewear
All warranty claims are subject to a case by case evaluation.