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Privacy Policy

We'll always keep your personal data secure. To help you understand it, here's why we need it and how we use it.



1. General

Superdrug Glasses Online contracted to “Glasses2you” (“we” or “us”) take the privacy of your information very seriously. Our Privacy Notice is designed to tell you, the user of our services about our practices regarding the collection, use and disclosure of personal information which may be provided to us via our websites, associated apps and other digital products we provide or collected through other means such as an online form, email, or telephone communication.


This notice applies to personal data provided by our users, whether they are a customer for our products or otherwise. In this notice “you” refers to any individual whose personal data we hold or process (other than our staff).


In this notice references to the “Site” are references to any website, app or other means by which you provide personal data to us or access our services.


This privacy policy is a notice governed by the EU General Data Protection Regulation (the “GDPR”) from 25 May 2018.


2.  What information we collect from you as a customer:


We collect information from you when you place an order, subscribe to our newsletter, respond to a survey or fill out a form on our website.
When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information (None of your debit or credit card information gets stored on our servers as we use third party payment gateways PayPal and Stripe). You may, however, visit our site anonymously and no data will be kept unless you subsequently fill in an order or a subscription form.

3.  What we use your information for:


We ask for your name and address details so that we know where to send your order and for this reason only.
As questions may arise regarding your order and prescription details and order requirements, we ask for your phone number (which is optional) and also for your email address.
We will use either of these options to contact you with any queries so that we can promptly process your order.
Your order will be stored on our system unless you request at any time that we delete all known records of your order including any name address and phone details and email details.
At no time do we sell or give any of these details to a third party for their use – your details are only ever held on our own servers for our own purposes.

We may also use your personal information in the following ways:
• To personalise your experience
(Your information helps us to better respond to your individual needs)

• To improve our website
Any Feedback you give us via email or Trustpilot reviews is used to improve our service and your personal experience.
(We continually strive to improve our website offerings based on the information and feedback we receive from you)

• To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.

• To process transactions

• To administer a contest, promotion, survey or other site feature

• To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or you can contact us to request that your email or any other personal details are deleted.

 

4.  What we do not use this information for:


We do not use any of your personal information for tele-marketing, fax marketing or postal marketing.
We do not collect any information via phone APPS.
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.


5.  Data retention policy:

We retain your information for as long as reasonably necessary to provide our products and services and to maintain records to satisfy tax and other legal requirements to a maximum of ten years.


6.  How we protect your information:


Your payment details are never at any time held on our servers or database and are only ever entered directly onto secure payment gateways and these details are always encrypted and secure. These payment gateways are currently Paypal and Stripe.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. At no time is your payment or card information visible to any employees at Superdrug Glasses Online or Paypal or Stripe.

7.  Data you provide when emailing us:


You may periodically email our customer services as an existing customer or as a potential customer.
Our current email service will have your email address and we only use this to reply to your request.
We do hold an archive of historical emails and email addresses but we do not use this for any other purpose such as email marketing.

8.  Do we use cookies?


Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow cookies) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

Google, as a third party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on their visit to our sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

Google Analytics:
We use analytics to monitor traffic behaviour on our site and to log visitor numbers and behaviour on our site.
This is all monitored by google using your IP address.
The customer’s IP address is not stored by Google in a database, or accessible to any client company, but it could potentially be accessed by a Google employee.
Superdrug Glasses Online do not record or log customer IP addresses.


9.  Do we disclose any information to outside parties:


We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

10.  Third party links:


Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

11.  Terms and Conditions:


Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website:
https://www.glasses.superdrug.com/terms-conditions

12.  Your privacy rights


The GDPR gives you the following rights in respect of personal data we hold about you:


The right to be informed

You have a right to know about our personal data protection and data processing activities, details of which are contained in this notice.

The right of access

You can make what is known as a Subject Access Request (“SAR”) to request information about the personal data we hold about you (free of charge, save for reasonable expenses for repeat requests). If you wish to make a SAR please contact us as described below.

The right to correction

Please inform us if information we hold about you is incomplete or inaccurate in any way and we will update our records as soon as possible, but in any event within one month.

We will take reasonable steps to communicate the change to any third parties to whom we have passed the same information.

The right to erasure (the ‘right to be forgotten’)

Please notify us if you no longer wish us to hold personal data about you (although in practice it is not possible to provide our services without holding your personal data). Unless we have reasonable grounds to refuse the erasure, on receipt of such a request we will securely delete the personal data in question within one month. The data may continue to exist in certain backup, but we will take steps to ensure that it will not be accessible.

We will communicate the erasure to any third parties to whom we have passed the same information.

The right to restrict processing

You can request that we no longer process your personal data in certain ways, whilst not requiring us to delete the same data.

The right to data portability

You have right to receive copies of personal data we hold about you in a commonly used and easily storable format (please let us know a format which suits you). You may also request that we transfer your personal data directly to third party (where technically possible).

The right to object

Unless we have overriding legitimate grounds for such processing, you may object to us using your personal data if you feel your fundamental rights and freedoms are impacted. You may also object if we use your personal data for direct marketing purposes (including profiling) or for research or statistical purposes. Please notify your objection to us and we will gladly cease such processing, unless we have overriding legitimate grounds.

Rights with respect to automated decision-making and profiling

You have a right not to be subject to automated decision-making (including profiling) when those decisions have a legal (or similarly significant effect) on you. You are not entitled to this right when the automated processing is necessary for us to perform our obligations under a contract with you, it is permitted by law, or if you have given your explicit consent.

Right to withdraw consent

If we are relying on your consent as the basis on which we are processing your personal data, you have the right to withdraw your consent at any time. Even if you have not expressly given your consent to our processing, you also have the right to object (see above).


All SARs and other requests or notifications in respect of your above rights must be sent to us in writing to our EU GDPR representative Superdrug Glasses Online, The Old Schoolhouse, 216 Barnes Lane, Sarisbury Green, Southampton, SO31 7BG, support@glasses.superdrug.com

We will comply with such requests as soon as possible but in any event, we will comply within one month of receipt (unless a longer period of time to respond is reasonable by virtue of the complexity or number of your requests).


13.  Data Breaches


If personal data we hold about you is subject to a breach or unauthorised disclosure or access, we will report this to the Information Commissioner’s Office (ICO).

If a breach is likely to result in a risk to your data rights and freedoms, we will notify you as soon as possible.

 

14.  Your Consent:


By using our site, you consent to our privacy policy unless you specifically tell us that you do not consent to us using your data in anyway that we mention above.
If you do this we may not be able to handle your order.



15.  Changes to our Privacy Policy:


If we decide to change our privacy policy, we will post those changes on this page.

16.  Contacting Us:


If there are any questions regarding this privacy policy you may contact us using the information below:
support@glasses.superdrug.com

0330 333 0082



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