Viewing your order status
Once you’ve placed your order, you will be excited to get them we’re sure! Good news – you can see the status of your order at any time and if anything changes, we’ll let you know as soon as we do! We’ll also contact you if we need more info or if we think there’ll be any delay with your order.
The status updates you will see are:
This means that your glasses are in production. Please remember that glasses are NOT a pick off the shelf product. They are a bespoke item and therefore take a little time. The more complicated the order, the longer it takes. Our labs aim to have an order finished from 2 to 5 days depending on complexity. We believe in quality checks for quality specs, so before dispatching your order, we will take some time to check your glasses are completed to the best possible standard.
Your lenses have been cut & mounted into your chosen frames. They are going through final checks before being sent out the next working day.
Your item has now been dispatched by 1st Class Royal Mail or Special Delivery, depending on your choice of delivery when you purchased. Once posted, you should receive your item the next day. However, on some occasions, Royal Mail take longer. Sadly, this out of our control. If you chose special delivery, your glasses will be delivered the next day after the glasses are finished.